Within the events world, we all know we’re facing the greatest challenges of our industry to date. There is no need to reiterate the “shrinking budgets, environmental concerns, blah blah blah” reasons for a decline in the volume of face to face meetings. So, for Marriott to roll out a new “GoThere” (warning: link takes forever to load, grumble grumble) virtual meeting solution in collaboration with AT&T, it’s ingenious, right? Well, yes and no.

First, What Will Work

1. Reduced costs. At $500/hour for the room usage, even a three hour meeting could save thousands in hard costs for high-level executives who don’t need car service, business-class airfare or hotel (a three hour cross-country meeting could potentially require an overnight stay). I wouldn’t say there was a significant amount of savings in lost productivity as most executives are working via mobile tools during travel.
2. Access to cool technology. Costing hundreds of thousands of dollars per room, Cisco Telepresence is not something most people can utilize. This could be an opportunity for small businesses and independents to experience the system.
3. Beautiful quality. Make no mistake, the technology is gorgeous. Close to flawless. Easy to use. Nuff said.
4. Environmental impact. Obviously the reduced travel equates to reduction in an environmental footprint. Calculations can be made to estimate the reduced impact.
5. International organizations could reap massive benefits. Planned locations include Shanghai, London, Frankfurt, Sao Paulo, Hong Kong and eight US cities.

The Challenges

Marriott has their work cut out for them. Why?

1. You have to book multiple rooms on multiple ends to hold the meetings. That’s double the cost…and unless you have quite a few people participating in each meeting, it could be difficult to recoup the expenditure. Plus, realistically, what are the chances that your desired party happens to be in one of the planned 13 cities? That, too, could be tricky.
2. You have to travel to get to the meeting room. This still means time away from the office. Coupled with #1, if you have to travel a fair distance to get to one of the rooms, this could equate to an even higher expense!
3. Maybe the name “GO There” wasn’t the wisest choice? Just a reminder that it still requires leaving the office, unlike many in-office web conferencing suites offering decent quality and the same interactivity. I have personally experienced several video conferencing technologies using large-screen monitors and didn’t feel I was lacking much in communication abilities.
4. Decreasing market share. With the acquisition of LifeSize Communications by Logitech (yes, the mouse company), we will potentially see far more affordable options popping up in offices around the world…with little to no sacrifice in quality. (FYI, this is a company to watch, wow!) Polycom and Juniper’s new collaboration is another potential threat.
5. They will need to do extensive consumer education in order to show the best use of their technology in place of using widely available, semi-affordable collaborative tools. Assembling a long list of case studies and demonstrations will be mandatory to sell the value. I can think of many reasons to use the rooms, but I don’t see anything listed in any of the verbiage on their site.
6. Environmental calculations could be difficult. Trying to gain an estimate of the actual reduction in footprint will require manual calculations by…the client? Without automated calculators, this could be a lost metric for organizations needing the data.

Within the list of challenges, I believe there are opportunities to find new markets and new ways to use the technology. It’s going to be a tough road, but obviously Marriott didn’t make this move without serious forethought. And with giants AT&T and Cisco backing them, it’s probably not as massive of a drop of cash anyways. All things being equal, it’s exciting to see Marriott working to innovate and adapt in making videoconferencing a tool available to the public.

As meeting professionals (supplier or planner), where are the opportunities for you? Can you adapt your job duties and expertise to become an expert on this new type of meeting?